Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with Cardboard Cafe! We're committed to getting your trading cards and collectibles to you quickly, safely, and securely. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Once your order has been packed and shipped, you'll receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package size, weight, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable minimum purchase requirements will be clearly displayed on our website.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days (where available)

Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.

Packaging

Every order is carefully packaged to ensure your collectibles arrive in excellent condition.

Trading card singles are typically shipped in protective sleeves and rigid holders or secure cardboard protection. Sealed products such as booster boxes are packed with protective cushioning to minimize movement during transit.

Tracking Your Order

Once your package has shipped, you will receive a tracking number via email. Tracking information may take up to 24 hours to become active after your shipment has been processed by the carrier.

Pre-Orders

Pre-order items will ship once they become available. If your order contains both pre-order and in-stock items, we may hold the shipment until all items are available unless otherwise stated on the product page.

Release dates are determined by manufacturers and may change without notice.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted and the order has not yet shipped, please contact us immediately so we can update your information.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

If your package is delayed, marked as delivered but cannot be located, or appears to be lost, please contact the shipping carrier first. We will gladly assist by providing shipment details and helping initiate a carrier investigation when appropriate.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the packaging

  • Photos of the damaged product

We will review the claim and work toward an appropriate resolution as quickly as possible.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These fees are not included in the purchase price or shipping cost.

Delivery times for international shipments may vary depending on customs processing.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Contact Us

If you have any questions about shipping or your order, our customer support team is happy to help. Please contact us through our website's Contact page, and we'll respond as quickly as possible.