General

What does Cardboard Cafe sell?

Cardboard Cafe specializes in authentic trading card game (TCG) products, including Pokémon booster boxes, Pokémon singles, Magic: The Gathering booster boxes, Magic: The Gathering singles, and other collectible card game products.

Are your products authentic?

Yes. Every product we sell is 100% authentic and sourced from trusted distributors and suppliers. We never sell counterfeit or replica products.

Do you sell both sealed products and individual cards?

Yes! We offer a wide selection of sealed products such as booster boxes, along with individual collectible cards for players and collectors.

Orders

How long does it take to process my order?

Most orders are processed within 1–2 business days. During new product releases or holiday periods, processing may take slightly longer.

Can I cancel or change my order?

If your order has not yet shipped, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.

Will I receive tracking information?

Yes. Once your order ships, you'll receive an email containing your tracking number and shipping updates.

Shipping

Do you ship internationally?

International shipping may be available to select countries. Shipping availability and rates will be shown during checkout.

How are trading cards packaged?

We package every order with collectors in mind. Individual cards are protected with sleeves and rigid protection, while sealed products are securely packed with protective cushioning to help prevent damage during shipping.

What happens if my package is delayed?

Delivery times may occasionally be affected by weather, holidays, or carrier delays. If your package is significantly delayed, please contact us and we'll help investigate the shipment.

Product Information

What condition are your singles in?

Card conditions are listed on the product page whenever applicable. If you have questions about a specific card before purchasing, feel free to contact us.

Are booster boxes factory sealed?

Yes. All booster boxes are sold factory sealed unless otherwise stated in the product description.

Will I receive the exact card shown in the photo?

For individually photographed collectibles, you'll receive the exact item shown. For inventory with stock images, you'll receive a card matching the listed condition and edition.

Pre-Orders

Do you offer pre-orders?

Yes. Select upcoming releases may be available for pre-order.

When will pre-order items ship?

Pre-order items are shipped as close as possible to the official release date. If your order includes both pre-order and in-stock products, your order may ship together once all items become available unless otherwise noted.

Returns & Refunds

Do you accept returns?

Returns may be accepted for eligible unopened products in accordance with our Return Policy. Products must be returned in their original condition.

Can sealed products be returned after opening?

No. Opened trading card products cannot be returned due to the collectible nature of the items.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with your order number and photos of the damaged package and product. We'll work with you to resolve the issue as quickly as possible.

Payments

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods offered during checkout.

Is checkout secure?

Yes. Our store uses secure encryption technology to protect your personal and payment information throughout the checkout process.

Collecting & Inventory

Do you restock sold-out products?

Whenever possible, yes. Popular products are restocked based on supplier availability. You can sign up for back-in-stock notifications on eligible products.

Do inventory quantities update automatically?

Yes. Inventory is updated automatically as orders are placed, helping ensure accurate stock availability.

How can I stay updated on new releases?

Check our New Arrivals collection regularly and subscribe to our newsletter to receive updates on new products, restocks, and special promotions.

Contact

How can I contact Cardboard Cafe?

You can reach us through the Contact page on our website. Our customer support team will respond as quickly as possible during normal business hours.

I couldn't find my question here.

We're always happy to help! If your question isn't answered above, simply contact our support team and we'll be glad to assist you.